Fix USB Device Not Recognized Error

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119 Responses

  1. Kyle says:

    @Doris – The only thing required for a computer to recognize the apple devices, like an ipod, is to have the right drivers installed for it. In Windows, installing iTunes will automatically install the apple drivers for such devices.
    Once a device is plugged, it will be detected and the driver is activated for that device.
    Since this is not working for your iPod Shuffle, I suggest you try:
    – reinstalling iTunes
    – trying a different USB port for your iPod
    – installing the device drivers for apple devices separately (instead of relying on the iTunes installation only)

    Hope this helps.

  2. Doris says:

    My computer and i-tunes will not recognize my ipod shuffle. My computer tries to solve the problem but the answer is “USB mass storage device is not working properly” I am not very good at this so I hope the answer is simple fix. Thank-you for any help.

  3. Kyle says:

    @ James G. Harding – Please do not put your license and password on comments like that. Anybody can copy them and use them!
    But it could be that you are not using the right details. The best thing to do is to use the license retrieval page of the manufacturer to get the correct details. Just enter your receipt # and email address there (with the captcha) and it will show you the license details.
    If that does not work, you can simply contact them on their support page. They have a very responsive customer support team.

  4. James G. Harding says:

    I just purchased the driver fix and was given License #432410 password 3uva9yhga but when I tried to activate the message was that my numbers were incorrect. How do I get this fixed?

  5. Daniel RAY says:

    Thank you for your help and comments.

  6. Anthony says:

    @Rupak – Have you tried the HP pen drive in a different computer? You should do that first to make sure the USB drive is not the problem.
    If it is related to only your computer, try the uninstall of the USB Root Hubs in the Device Manager and rebooting to reset the USB device configurations.
    If that does not help, try shutting down the laprop, remove the battery, wait a few minutes and then power back up.
    After that plug the HP Pen drive again.

    @Daniel RAY – There is always a possibility of a hardware issue, and even if the problem is not hardware related, solving it make take so much time (or appear impossible) that it is better to select the option you did. A PCI USB card is the best solution for a desktop, while for a laptop there are also PCMCIA to USB solutions.
    And you are right, even though ASUS motherboards are one of the best, there comes a time to replace it. Also allows you to consider upgrading the overall computer performance with a faster CPU!

  7. Daniel RAY says:

    After many test, I determine at 90% that it is a hardware problem. I buy a Conceptronic PCI to 4 USB 2.0 adapter. This adapter require no driver. I install it and works without any problem. So I have now 4 working USB 2.0 ports for 11.00 €. (13.00$)

    My mother is an ASUS P5W DH Deluxe aging about 6 years old.
    Time to change.

  8. Rupak says:

    Hi,
    When I plug my 8 GB HP pen drive into one of the USB ports of my HP laptop, it shows “USB DEVICE NOT RECOGNIZED”.. I tried updating the driver but still facing the same issue. Please have a solution.

    Thanks in Advance.

  9. Daniel RAY says:

    After doing a lot like Paul I have exactly the same problem

    Paul says:
    November 10, 2010 at 8:04 am

    @Anthony – so I uninstalled USB port hub and re-enabled USB2 controller – at the moment all the devices became not recognized. I disabled the controller again and it’s all being recognized… Just don’t know what to do next.

    So I can use my PC as USB 1.1 but not 2.0 very bad.

    Did you find a solution ?

    Is it a hardware problem ?

  10. Anthony says:

    @Samy – Are you certain the unrecognized device error is caused by the HP Officejet printer? Check the unknown device properties in the Device Manager to make sure.
    If it is, then try using a different USB port if possible, sometimes that can already help (configuration data for devices stored at USB port level in the registry can get corrupted).
    And if that does not help, please let me know:
    – your Windows version
    – did this HP Officejet already work on the same computer before?

  11. Samy says:

    MY HP Printer is connected via a USB and I’m recieving the unrecognized device error. I’ve uninstalled the HP Officejet All-in-one J3600, then reinstalled it from the website. then Unplugged, powered down (from direct current) and still it does not recognize device. Any other suggetions is appreciated.

  12. Anthony says:

    @michael – Not sure if D. Berks’ solution will work for you, but normally I would not advise disabling USB 2.0 to have devices work in USB 1.1 mode. Especially with devices that benefit from the higher USB speed (like external HDDs and video capture devices), but just check if your capture card is USB 2.0 compatible. And of course see if your USB ports are even USB 2.0 compatible, because if it is an older laptop with USB 1.1 ports, while the capture card requires a 2.0 port, it will also not work.

  13. D. Berks says:

    Hello Micheal,

    i finally found the problem. Everything works when i inactivate the USB2 Enhanced Host Controller (but it works in USB 1.1-mode… realy slow). When i switch it to active, everything is not recognized anymore.
    Since i do not need any fast USB-connections right now, i am prosponing a new install of w7. But i need it sometime in the future i think…

  14. michael says:

    hello there,im encountdering a problem with a capture card i hope you can solve this.It seems when i plug it in to my laptop,i get the usb ,malfunction error,iv tried uninstalling and reinstalling the drivers it did not work.My laptop is quite old its a toshiba.Is it to do with my laptop age or is the usb defective?ive tried it into my pc but it worked in my pc just not my laptop.

  15. Anthony says:

    @sam – Have you checked the Device Manager to see if any device is shown as unknown? If so, try uninstalling that, and rebooting.
    Btw, is this a USB memory stick or an external USB hard disk you are having this problem with?

  16. sam says:

    hi..my usb worked properly yesterday..but today after receiving photos from my friend through yahoo photo sharing i dragged that folder to my usb..later on when i plugged in again its unable to detected..there is no message shown about whats wrong with it.. its not shown in my computers..tried searching it in disk manger not found in that too..even tried in other laptop but the result is same..i have windows 7…am able to hear the plug in and plug out sound but no other resopnse.please help i have plenty of photos in it…

  17. D_Berks says:

    Hi Paul,

    thx for the quick reply. I am sorry to hear that you did not find a solution either. Although the USB-stick might have been the cause it is a strange finding… I have no other USB-devices plugged in, other than my mouse and keyboard, that i use since the day i bought this computer some 1.5 years ago.

    I will now go for a total reinstallation of w7. Hopes it works and it’s not some motherboard breakdown or something…

    I’ll let it know if it halps, so others can find this post and may be helped by it…

    Best Regards, Durk

  18. Paul says:

    Hi Durk Berks,

    since you’ve already tried everything and it’s driving you mad, you might be right – problem unsolvable…
    I tell you what happened in my case finally, something sooo stupid and unexpected.
    I’ve updated everything too, even did a new fresh install of Windows, then I’ve striped my PC into pieces to find out my motherboard being unrecoverable from the problem – sold it as is and bought a new one, while at it, I’ve treated myself with a new CPU as well.

    Just several weeks later I believe I found out what cuased the problem in my case. One day I tried to plug in a small USB stick – bluetooth receiver – into my ‘new PC’ and the same problem appeared immediately- device not recognized and all my USB plugs running just in 1.1 mode! I removed the stick at once and was happy to see my PC recovered this time.
    That’s when I realized that that stick I kept pluged into my ‘old PC’ all the time for several months and used to connect my phone just once or two times. Something happened with the bluetooth receiver meanwhile (maybe overheated?) and that (I believe so) caused the unrecoverable problem with the motherboard and all the USBs.

    I’d say whatever USB sticks you’ve pluged into your PC lately try to plug them into another PC/notebook to see if they all work just fine. May help to find an ‘infected USB stick’. Or not, hard to say. Another question is if you can recover your motherboard, probably not…

    Paul

  19. D Berks says:

    Hi Paul,

    did you find a solution to your problem? I am having the EXACT same problem since 4 days. It’s driving me mad…
    I tried everyting that is in all the forums, but nothing helpt.
    I am guessing it seems something like it enables USB 2.0, but it is not there? May it be a conflict with the BIOS? I update ALL (BIOS, windows drivers etc.).

    I truly HATE this problem that seems unsolvable…

    Kind regards, Durk Berks

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