Device Drivers Explained

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12 Responses

  1. Anthony says:

    @sitala – From your description it is not quite clear whether the problems are the result of the long period of operation or of the Windows updates. Normally a long period of operation should not be a problem, I have an Acer Extensa laptop that I regularly leave on for several days actually.
    So I would suggest that you use the Windows System Restore option to revert back to your configuration before the Windows updates were installed.
    If everything works, make sure to configure Windows to install the updates manually, and install them one-by-one instead of all 16 in one go.

    If Windows runs normally, but the scanner remains a problem, please let me know the scanner details.

  2. sitala says:

    had left acer latop on long time. went to shutdown and blue screen came up and then black screen. so quick, but said unexpected shutdown. went to windows update. there were 16. proceeded to install them. next day scanner lost driver. won’t work in that user. can’t install driver. scanner won’t work. found edit history said critical kernal 41. acer ie9, windows 7 64 bit. anthing i can do? latop goes to sleep, so windows updates must have come on.

  3. Johnz says:

    heh……. device driver …… o.O
    it needs a CD to update a driver what a dumb i need driver update that will automatic update my drivers using internet

  4. Anthony says:

    @Cathy Petrulli – A CD driver normally does not need an additional device driver, Windows includes support for most CD-drives by default. The only thing needed is for the SATA or IDE interface to work properly, which is also general covered by the Windows drivers.
    Considering your problem, have a look at the Windows Registry and try the solution with the Upper/Lower filters.

  5. Cathy Petrulli says:

    I was still writing an email when it vanished from the board, Hopefully, it sent. When I attempted to reinstall the Toshiba disk to start my laptop a clean slate, it sounded like the cd drive started, then dtopped. i looked in device manager, and the problem is with the drivers for the CD. so I guess the CD is the unknown device???? I guess the problem stated with a driver in need of updating, could not update since the repair stated driver is already up Nothing I do remedies the driver problem. Someone asked me if i go on Faceboook for a lot of people are getting viruses there and thought maybe I have avirus. Hope the other email came through explaining the problems I am having and the fixes I tried already. I apppreciate any tips you can give me. Thanks, Cathy

  6. Anthony says:

    @bob – I assume you have looked at the Pinnacle download site? What is your Dazzle product? If it is compatible with Windows 7 it should work without any compatibility settings. I would not start editing the registry without knowing if it helps. A better option might be to uninstall the current Dazzle device in the Device Manager, and make sure you select the option to uninstall the current drivers.
    Then reboot and try reinstalling the correct drivers (if there are Windows 7 driver) or Vista drivers.

  7. bob says:

    having problems with installing a Dazzle(Pinnacle) video transfer device,using Windows 7 compatability wizard.
    Am also using update from Pinnacle website.
    Device manager doesn’t recognine drivers.(audio-video both) Tried proper settings(XP/SP2)Tried various other settings,no help. Do ineed to dig deeper? Maybe registry settings? this device is older,worked well with Pinnacle Studio 10,not well with compatability wizard,
    Help Please.
    Bob Hawley

  8. Anthony says:

    @Chevon – Ideally you should be able to download everything you need from the HP support site: http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&lang=en&dlc=en&product=3369405

    But I think the webcam is a Chicony Electronics model, vendor id is 04f2 and device id is b015. You can find this in some Linux forums.

    Some people have successfully used an Acer Chicony webcam driver with other HP notebook models, so you could give that a try.
    http://drivers.softpedia.com/get/SCANNER-Digital-CAMERA-WEBCAM/OTHER-SCANNERS/Acer-Extensa-5210-Chicony-Webcam-Driver-57.shtml

    Anthony

  9. Chevon says:

    Yes I also have a missing device driver. I am using Vista and an HP Pavilion dv6500. The webcam driver is missing. Where could I find the missing driver? I tried a tech from HP help and support but no luck.

  10. Rebecca says:

    Great article! Very helpful for the less technical. Thanks.

  11. Anthony says:

    @Christian – Assuming you have tried the obvious, re-installing the drivers, I can only think of a possible conflict.
    If you have an onboard audio device, disable it in the Bios, that might cause a conflict. The reboot and reinstall the drivers for the firewire soundcard. If you have more audio devices, try disabling them and see if the firewire sound starts working.

    Anthony

  12. Christian says:

    This is a very useful artikle. One additional question not dealt with here…how do you deal with missing devices? Example I have a sfirewire soundcard. It registers fine under the 61883 Device Class (where it should be) but it does not show up in the Sound, Video and Game controllers tab. The issue seems to be unique to my machine….so how do you resolve this type of issue. Can one create a device manually in Windows XP sp3?

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