How to Fix Blue Screen Errors

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874 Responses

  1. kenji99 says:

    Dear Anthony,
    I realy need help I don’t know how fix this BSOD problem like this;

    A PROBLEM HAS BEEN DETECTED AND WINDOWS HAS BEEN SHUTDOWN TO PREVENT DAMAGE TO YOUR COMPUTER

    IF THIS IS THE FIRST FIND YOU’VE SEEN THIS STOP ERROR SCREEN

    RESTART YOUR COMPUTER. IF THIS SCREEN APPEARS AGAIN FOLLOW THESE STEPS.

    CHECK FOR VIRUSES YOUR COMPUTER. REMOVE ANY NEWLY INSTALLED HARD DRIVE OR DRIVE CONTROLLERS.
    CHECK YOUR HARD DRIVE RUN CHKDSK/F TO CHECK HARD FOR HARD DRIVE CORRUPTION AND RESTART AGAIN COMPUTER.

    *** STOP: 0x 000000713 (OXF7802524,0XC00000034, 000000,000000 ).

    could you please to help me, to find error?
    Thank you very much.

  2. Anthony says:

    @James – Most likely it is a Vista system, because this is a know error (see Microsoft KB946084). They have a hotfix for it as can be seen in the KB article.
    But a better and simpler method is to use a Windows 7 install disc since that will fix the problem on your hard disk automatically. For details on that, see Microsoft KB970101.
    Basically it means boot from the Windows 7 install disc, and then simply cancel out the setup process.
    Hope this helps!

  3. James says:

    Hello I realy need help I don’t know how all this works but i got a blue screen and don’t know how to fix it I tryed almost everything I could I got a dell laptop don’t know if it vista or xpand everytime I try to do safe mode it brings me back to blue screen but my stop code says this: 0x0000c1f5 (0xFFFFFFFFc01a000a, 0xFFFFFa8004006000, 0x0000000000000000, 0x0000000000000000) and any help is great thanks

  4. Anthony says:

    @moonstone – You will need a boot CD in that case. Either a recovery disc or a Windows installation disk.
    You could try going into the bios and load the default settings, but that might not help.

  5. moonstone says:

    i cannot even start it in safe mode so how can i fix it. After pressing F8 and trying all options, it just keeps returning to blue screen of death. any advice?

  6. Anthony says:

    @Calvin – If you had a floppy drive, you could still try to download the setup disks from Microsoft.
    Depending on your laptop make and model, there could also be a recovery partition on the hard disk. In that case you need to follow the instructions in the laptop manual on how to recover from that (in most cases some function key during boot).

  7. Calvin says:

    So there’s no hope for my laptop? :\

  8. Anthony says:

    @Calvin – There are multiple possible causes, so specific steps are not possible until we know the cause. Did anything specific happen before you got the error, or did you install any new software or hardware?
    In any case, make sure you have no USB devices plugged and remove any discs in the CD/DVD drive. Then check the BIOS (Del or F2 key during startup) and make sure the hard disk is recognized as a bootable device.
    After that you can try the F8 key during boot to get in the boot menu, but I fear you are going to need a Windows recovery or installation CD.

  9. Calvin says:

    And I can’t find my recovery discs,so reformatting is out. : /

  10. Calvin says:

    Sorry,but I don’t really understand the steps.(really sorry..) Is there something … like specific steps I should take to fix this problem? : /

  11. Anthony says:

    @Calvin – Please have a look at my comment #43, which pertains stop error 0x0000007B. Also make sure you do not have an external hard disk plugged during boot, that can also cause problems if the disk is not bootable.

  12. Calvin says:

    Hey,my Windows XP laptop has this blue screen error.

    Stop 0×0000007B

    Please tell me how to fix this as soon as possible!

  13. william says:

    @Anthony: I lol’d when you said that ;_D
    Thanks and take it east Anthony

  14. Anthony says:

    @John – Stop error 0x0000007E is mostly related to driver problems. Do you see any .SYS file name in the BSOD screen?

    @william – Let’s hope it was a one time error then…

    @Shouldube & Joris – What I have seen that in most cases stop error 0X00000124 relates to disk errors. Check your HDD setup and controller configuration for things like DMA access and SATA modes. Can be a bios selection or even a motherboard jumper/switch. Go with the lower modes to verify.
    (I am assuming you checked and updated all the device drivers already).

  15. Joris says:

    I have Vista

  16. Joris says:

    @Anthony

    I’ve checked my Ram with windows memorytest and no errors were found.
    I’ve checked the overheating with Hot CPU Tester Pro(Lite Edition) 4.4.1
    and these were the results:

    Test Started at: 00:01:34
    Test Duration: 06:00:04
    Physical Processors Available: 2
    Logical Processors Available: 2
    Multi-Processors System(SMP): Available
    Hyper-Threading Technology: Not Available
    CPU Name String: AMD Athlon(tm) 64 X2 Dual Core Processor 5600+
    Speed: 2911MHz
    Logical Processors Tested: CPU 0, CPU 1
    Average CPU(s) Performance: 100.0%

    Modules Results:
    Complex Matrix: Finished without error
    Calculating Pi: Finished without error
    Sorting Algorithms: Finished without error
    Prime Test: Finished without error
    Fast Fourier Transforms:
    Chipset:
    L1 Cache:
    L2 Cache:
    Memory: Finished without error
    HD: File Exception error:SHARE.EXE was not loaded, or a shared region was locked:CPU 0: A sharing violation occurred while accessing an unnamed file.
    MMX: Finished without error
    SSE:
    SSE2/SSE3:
    3DNow!:

    No errors except fore the file exception error. (but i don’t think that’s the cause)

    I’ve read also on the web that you should disable C1E in your BIOS, but i don’t find that in mine (I have a Gigabyte GA-M52L-S3).

    With the STOP 0x00000124 there are also 4 other codes between () The firs and the last are always the same (i think) but the midlle two are always different. Last time it was:
    STOP 0x00000124 (0x00000000 / 0x86165028 / 0xF6404000 / 0x00000135)

    I really need your help, i don’t have a clue what’s wrong with it.

  17. Shouldube says:

    Please can someone help me…i have a SONY VAIO VGN-FE41Z….which
    works ok on battery..but if you connect power supply it will start giving fault (blue screen ) there is no time limit has it could happen at anytime……Thanks

    STOP>>0X00000124 (0X00000000,0X8588B024,0XB2000040,0X00000800)

    COLLECTING DATA FOR CRASH DUMP…
    INITIALIZING DISK FOR CRASH DUMP…
    BEGINNING DUMP OF PHYICAL MEMORY.
    DUMPING PHYSICAL MEMORY TO DISK..100
    PHYSICAL MEMORY DUMP COMPLETE..

  18. william says:

    @Anthony: Like an average user I’m running Windows XP~ SP3. I hope my pc isn’t on it’s death bed :(
    It hasn’t run into any errors since (Involving that blank blue screen). Maybe it was just a hardware malfunction, just not within the written stop conditions?

  19. John says:

    I’m having a blue screen issue that I cant seem to find a reason for :

    STOP: 0X0000007E (0XC0000005, 0X8A91DBCB, 0XF78D26A4, OXF78D23A0)

    Thanks in advance for the help

  20. Anthony says:

    @Joris – What is your Windows version?
    One cause I know of is a HDD configuration problem, typically occurring after bios updates. Check your Bios settings to make sure everything is as it should be.
    The fact that it occurs after some time also indicates a possible heating problem, so if you are overclocking, try disabling that (again in the Bios), and make sure you have enough ventilation around your PC.
    An older cause is a audio/video driver conflict, but if you already tried updating and reinstalling all drivers, that should not be it, although games do use the video and audio intensively.

  21. Joris says:

    Hello,

    I’m dealing with a blue screen STOP 0x00000124 and i can’t find the problem.
    I’ve already updated everything but it didn’t helped.
    The stop occurs while playing games, and most of the time after an hour or more.
    What can i do?

  22. Anthony says:

    @William – What Windows version are you running? The BSOD screen should show some information as to the type of error…

    @Jai – Are you certain the AV software is a valid anti-virus software? Stop error 0×0000006F is often related to wrong device drivers, but in many cases this is actually due to invalid, malicious device driver files. Good AV software should be able to identify and fix the virus or trojan files. What is the AV software your school suggested and did you download it or get it on a CD?

  23. Jai says:

    anthony,
    i have a 2month old laptop running windows vista, and after i installed an anti-virus tht my school suggestd i download i started getting the BSOD with error:
    0x0000006F
    SESSION3_INITIALIZATION_FAILED

    can you help me please?
    -Jai

  24. William says:

    Just now My computer stroked out in a BSOD, but there were no error codes! Luckily I was able to resuscitate my terminal with some defibrillators. Can anyone help me find out about this BSOD with no stop codes or even text for that matter and how to prevent it!??! (It’s possible that I have faulty ram and that my hardware ran into some temperature issues) PS~ My RAM are about Eight years old…

  25. Anthony says:

    @David – You can format the disk in a different PC, but after that you need to insert it into the original PC and then install Windows from CD. That way the Windows configuration (drivers) will match the original PC’s configuration.
    They way you did it (if I understand right), the Windows configuration is based on the motherboard, chipset and bios of the other PC, will will definitely not work in the original PC.

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