How to Fix Blue Screen Errors

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874 Responses

  1. terry houston says:

    When i turn on my laptop all i get is a blue screen,mouse and keypad do not work.
    Can i fix this at home or do i need to take it somewhere.

    Please help……..Terry

  2. dallas says:

    so what exactly should I do, should i buy a new hard drive, or do some sort of formatting. if i have to do something please let me know what i need to do. and if i dont have to and have to buy a new one then what should i do after i get th new one to not have it do this again.

  3. Anthony says:

    @Lori – Please have a look at the memtest86 website. It is a program to test your PC’s internal RAM. There are instructions on the site. First go to Free Download for the program and then check out the Technical Info.

    @dallas – It could very well be that your hard disk has physical problems. Did you do a full NTFS disk format before the installation? That should already indicate the error, or fix it by skipping bad sectors.

  4. dallas says:

    well my blue screen got so bad that i had to wipe my drive because i couldnt even log in, not even through safe mode so i figured it was from malware. And now when i gto to reinstall windows it till comes up when it starts to copy the files. It says corrupt hard drive or something. I dont know how I can still get it if my drive is wiped slean. Do I have to buy a new one now?

  5. Lori says:

    Anthony, I got the memory from Dell and I’m pretty sure I inserted it correctly. But i’m really computer illiterate. What’s memtest86? Please explain your solutions in “dummy” terms.

  6. Anthony says:

    @Lori – Considering your scenario, the obvious first step is to determine if the new memory is the cause. You can either remove it again to see if the blue screen still occurs, or run a memory test using memtest86.
    It is possible that you got defective RAM modules or the memory is not suited for your computer (maybe conflicting with the other modules?).
    You can also try loading the default BIOS settings to set the RAM timing to the default, but unless you changed it, that would normally already be the case.

  7. Lori says:

    Hi Anthony, Last week I installed memory in my Dell computer and instantly got the BSOD. I had been uninstalling some useless programs prior to that and the computer was running very slow. I have gotten the blue screen about five times now and have not managed to write down any of the error messages except for 0X0000008E. I am unable to download any updates from Dell. Nothing happens. Can you help?

  8. Anthony says:

    @Gloria – Depends on the cause of course. Also check there is no USB device plugged when you boot. Then check the BIOS to see if your hard disk is recognized properly (Del or F2 during startup).
    If it persists, you will also need a recovery CD or setup CD to access the Repair option in the setup or use the recovery console to check the hard disk.

    @afiq888 – If the system does not boot from a Vista setup CD, there is a serious problem. First thing I would suggest is to go into the Bios and load the default settings. If the DVD driver and hard disk are properly recognized, your system should be able to boot from the Vista setup CD/DVD.
    If you still end up with a blue screen, you probably need to take it to a repair center, because there must be some hardware error.

  9. Anthony says:

    @Rebecca – I am unfamiliar with that error number. What is the Windows version?
    And can you still start Windows in Safe Mode (F8 during startup)?

    @jono – A common cause is that a USB stick is plugged and the PC tries to boot from that, so make sure there are no USB sticks plugged before you boot the computer.
    If that is not the case, you’ll need to use a boor or setup CD to run the Windows recovery console and do a chkdsk on the hard disk.

  10. jono says:

    my daughters have a acer aspire one and the bsod is saying umountable boot volume the laptop hasnt got a disc drive and wen i try to go in bios i click on safe mode then all this other stuff comes up and the laptop goes back to the bsod.

  11. Rebecca says:

    Hello! I’ve recently been faced with the BSoD and I have no idea what to do. When my laptop first froze I was using Microsoft Word and the only recent installment I added to my laptop was Skype. However when the BSoD first popped up it didn’t list any problems that I could go on. All it listed were a few steps I could take to solve the issue.

    The only technical information that I have at the bottom is a series of numbers : 0x00008086 (0x00000000, 0x00000000, 0x00000000, 0x00000000). There is nothing to indicate where in my laptop the problem may be.

    Any help would be appreciated.

    Thanks

    Rebecca

  12. afiq888 says:

    Hi, Anthony..

    My Vista operating system also have a BOSD problem…just after installing Windows Service Pack 1.
    I cannot load to the desktop.
    I also tried to repair the problem using Startup Repair by inserting Windows Vista DVD, but failed….
    I wanted to try again …(the Windows load the files, after pressing any key to boot by using CD/DVD)….but the Windows installation screen does not appear…
    Instead, the blue screen appeared….

    Please help me….what should I do???

  13. Gloria says:

    Anthony,

    I have the unmountable_boot_volume with codes:0x000000ED (0X82EE808, 0XC00000006, 0X00000000, 0X000000000)

    Is this repairable? I’ve tried everything I could, but I feel like I’m missing a step. I tried doing this disk, however, I cannot get the screen to show when I hold down R.

    Help!

  14. Anthony says:

    @Inun Reyes – Most likely it is a problem with your network driver (can be chipset driver if it is an integrated network, like the Nvidia nForce).

    @dee – You cannot upgrade from Windows XP to Windows 7, the upgrade is only possible from Vista. But you can indeed install Windows 7 from a USB stick. You’ll need a 4 GB stick or larger. The easiest way is to use the Microsoft Windows 7 USB/DVD Download Tool. The instructions on that page should help you out.

  15. dee says:

    I recently had a Vista Premium Desktop that wouldn’t upgrade to WIN7. So I figured I’d downgrade back To XP in order to upgrade to WIN7. WOW what a mistake I made. WINXP would load back up and I am back to the HP Invent Blue Screen. Now when I disconnect the HD I am able to boot up and start the process of installing the XP Cd. Then when it reboots to start the system it gets stuck again! Arrggghhh!

    Is there any way I can boot WIN7 maybe using a USB flashdrive?

  16. Inun Reyes says:

    Anthony, Thanks for the help. After I loose my connection, I hit restart and get the blue screen showing me the errors.

  17. Anthony says:

    @Ian – If you can not start in any mode, the only things to try is to reset your Bios (load the default settings), and if that doe snot work, you will need a setup or recovery CD for Windows. Then you can try the Repair option.

    @Inun Reyes – Microsoft has a good knowledge base article on how to read and use minidump files.
    Are you getting a blue screen error, or does the internet connection just drop (with an error)?

  18. Abbie says:

    I NEED TO KNOW HOW TO MAKE THE BLUE SCREEN GO AWAY D:

  19. Inun Reyes says:

    Hi, Anthony.
    My internect connection continues to drop. Windows 7 is showing two files that describe the problem –
    C:\Windows\Minidump20410-25734-01.dmp C:\Users\dale\AppData\Local\Temp\WER-61218-0.SYSDATA.xml.

    I can’t open these files.
    Thanks for the help

  20. Ian says:

    Hi Anthony,

    Could you help please. Yesterday I got the BSOD. The codes are 0x00000050 (0xf7b50004 0x000000000 0xf7b88536 0x00000000 ) at the bottom of the page it says

    ntfs.sys address F7B88538 base at F7b52000 datestamp 4805be5

    The problem is that it keeps shutting down and reloading, however it won’t allow me to start up in safe mode it brings me to the menu screen and once selected it then goes back to the start up menu and shuts down – you do see the BSOD for a second. The only thing it will let me do is stop the automatic restart which is where I have got ythe above codes from. Don’t know where to start as I cannot get onto the machine to run any debuggers etc

  21. Anthony says:

    @ayien – The 0x0000007B stop error indeed means a boot device problem.
    Have you checked that your computer does not require an additional driver for the disk? During installation Windows has the option to install additional drivers (press F6 key during setup). You will need the Serial ATA drivers on a floppy or you can slipstream them to a Windows setup CD using something like nLite.

  22. ayien says:

    hi anthony,
    i would like to share my situation here… 1stly, i tried to format my laptop since i wanna try using XP 64bit instead of 32bit.. when i tried to do the setup where i need to choose either i want to install or repair which i pick to install,
    it shows a blue screen saying that it cannot detect my hard disk.. but without the setup, it can load my window XP 32 bit normally..

    now i formatted my hard disk to make it clean for new window setup.. then, when i tried to do window setup XP 64 bit, again it cannot detect my hard disk.. i tried to do it externally by making my hard disk as an external hard drive. i manage to install my window.. but then the following error occur..

    it keep showing BSOD error with 0x0000007B after the black window screen appear.. as i referred to the previous thread about the same matter, i found out that the problem is maybe due to hard disk problem or cable.. would u recommend anything? thanks a lot..

  23. Philippe Jacques says:

    Thank you Anthony i’ll try that and follow up with you.. Thanks again.

  24. Inun Reyes says:

    Thanks, For the super fast response. This is a wireless internet connection. I didn’t look at my network cards. I will update or re-install them.

  25. Anthony says:

    @Inun Reyes – Is this a cabled or wireless internet connection?
    Did you try reinstalling or updating the device drivers for your network card(s)?

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