How to Fix Blue Screen Errors

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874 Responses

  1. Basil says:

    Help! This is the BSOD that I receive:

    DRIVER_IRQL_NOT_LESS_OR_EQUAL

    Technical Informaion:

    STOP: 0x000000D1(0x55B8840A,0x000000020x00000001,0xF8443E9F)

    NDIS-sys-Address F8443E9F base at F842B000,DateStamp 48025d03

  2. gaby says:

    I currently have the blue screen error. I have ran the windows memory diagnostic tool and it did not read any problems. The following is the information on the error:

    OS VERSION: 6.0.6002.2.2.0.768.3
    LOCALE ID: 1033

    BCCODE: 1000007e
    BCP1: C0000005
    BCP2: AF9A1976
    BCP3: 8B36F71C
    SERVICE PACK: 2_0
    PRODUCT: 768_1

    Thanks for your help!

  3. Anthony says:

    @denise – Stop error 0x0000001a is a memory management error. You are running Windows 7 I see, so you can use the memory diagnostic tool in Window 7 to check your memory.
    If that shows an error it is really memory.
    If not, then try booting in Safe Mode (F8 key during startup) and see if the BSOD happens there as well.

  4. denise says:

    Hi Anthnoy,

    please help me as i also experience the blue screen but my computer is pretty new, it only 3 week since i just bought it.

    the error is as shown:-

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 18441

    Additional information about the problem:
    BCCode: 1a
    BCP1: 00041790
    BCP2: C08020DC
    BCP3: 0000FFFF
    BCP4: 00000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump40210-27518-01.dmp
    C:\Users\denise\AppData\Local\Temp\WER-91572-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

  5. Anthony says:

    @troy – Haven’t seen that before. Are you certain you use the right key to get in the Bios? Most common keys are F2 and Del, but F1 and Esc are also possible.
    Sometimes the timing is a bit critical, but just keep pressing it at boot and it should work.

  6. troy says:

    what if you cant get to the bios screen? Any ideas

  7. Nat says:

    Uhh dont worry my computer just fixed itslef.

  8. Nat says:

    Hmm I done a memory test. My compputer restarted I logged in then BSOD(BSOD appears everytime I log in normally) appeared, restarted computer went safe mode then found that there wasn’t any result notification. If it helps while the test the STATUS: always appeared as No problems have been detected yet. What should I do?
    Thanks for the help.

  9. Andybest says:

    Anthony good day to you…I am glad…Or not :) to tell you I found the problem. Glad that after 8 months i Finally realized what it is. I did a mistake not checking the Memory DDR again. Corssair Dominator DHX> At 1st when I bought them they passed memtest. But probably somewere after one kit …malfunctioned. So there was the problem over 25 errors in memtest…Got some OCZ froma friend. Left the pc running NONSTOP for 30 Hours and not one BSOD. So problem solved…partially…All I have to do is send the memory back and ask for new ones. Thx for everything Anthony and have a fantastic week.

  10. Anthony says:

    @Nat – Yes of course you can. I actually just posted an article on how to test your memory in Vista using the Windows Memory Diagnostics Tool :)

  11. Nat says:

    Can I use Memory Diagnostics Tool that comes with Windows Vista?

  12. Anthony says:

    @Nat = Stop error 0x0000008E can have a few causes, one being bad memory. So try running a memory test first (memtest86).

  13. kapaking says:

    hey,someone pliss help me,this thing just made me really annoying when im having my great game.then,suddenly the system restart with the blu screen.this is my problem:
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 9949FF51
    BCP3: 8D1A9C54
    BCP4: 00000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump32710-15116-01.dmp
    C:\Users\user\AppData\Local\Temp\WER-240475-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

  14. Nat says:

    Well my first BSOD I posted seemed to fix itslef but now recently one of my family member accidently flicked off the power for the computer on the power point while it was on, then I rebooted and started to get BSOD again. Here a some STOP ERRORS.
    STOP:
    0×0000008E(0xC0000005,0xA726E47C,0xAD897B8C,0x00000000)
    STOP: 0×0000008E(0xC0000005,0xAA96747C,0xAB98FB8C,0x00000000)
    STOP: 0×0000008E(0xC0000005,0xA704B47C,0xA5947B8C,0x00000000) STOP:
    0×0000008E(0xC0000005,0xAAE9247C,0xABF4FB8C,0x00000000).

    And im sure the list keeps going. What can I do?? I’m in safe mode atm.
    Thanks for the help.

  15. Anthony says:

    @melanie – Does this happen consistently when you reboot Windows?
    A few things to try are:
    – run a memory test with memtest86
    – type “sfc /scannow” at the command prompt to check and correct the system files
    – boot in Safe Mode (F8 during startup) and do a system restore using the latest restore point

    @Andybest – I am not familiar with the problem of damaging your card if you use the second slot. That would actually rather surprise me. As long as you are careful when handling the card, as the memory on the card, like normal RAM will be sensitive to static electricity.
    If you want to upload the memory dump files, that should be to Microsoft.

    @steini veigars – First go to the Control Panel and open the System settings. There is a settings regarding error handling that allows you not to reboot when a critical error occurs (by default it is set to reboot automatically). The you can see the actual BSOD error code.

  16. every 2 hours my pc restarts and some blue screen come’s for like 1 sec dont know what is say and its gettin me crazyyyy ! can you help me ?

  17. Andybest says:

    My last Blue screen shows something like this based on what Win sollution say’s.Is it enough or should I send you minidump files? :(…
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1048

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF80002C8C170
    BCP3: FFFFF8800A86B920
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

  18. Andybest says:

    Anthony thank’s for the advice. Since my last post I have thought of something new. Since I have 2 PCI expres slots on my motherboard how about i swap slots? I mean they are both PCI express 2.0 16x so there sure be no difference right. Also if it works and i get rid of these BSOD it’s clearly the 1st slot is broken or there is incompatibility. My concern is if it’s safe because some people say u can burn or damage you’re VGA if u put it in the second slot. Still I see no real danger but I’m asking you now is this safe to do?

    PS: About the Asus software. It’s unistaled ever since I last installed this Win 7. The only thing I have is Asus Flash bios software tahts all and Asus express gate.

    PS2: If I still have BSOD I will change my VGA 4870×2 with a 9800gt and see how it goes. Please can u help me step by step in finding and uploading my minidump files to microsoft or maybe to rou by e-mail so maybe you can read those and see exactly what is the problem?
    MY e-mail is Andybes_team@yahoo.com If you send me a message I will be rather gratefull to you.

    Anticipated Thanks Anthony.

  19. melanie says:

    what it is i put the laptop on it loaded up and then the blue error came up saying
    stop;c000021A {fatal system error}
    the windows subsystem system process terminated unexpectedly with a status 0x c00000005 ( 0x7c9101b3 0x0361ed04)
    the system has been shutdown

    beginning dump of physical memory
    physical memory dump complete
    contact your system administrator or technical support group for further assistance
    PLEASE COULD YOU HELP ME AND ADVISE ME WHAT TO DO THANKS

  20. Anthony says:

    @Andybest – The only additional thing I suggest based on seeing your motherboard is to test with changing the setting regarding the automatic power saving feature (EPU). It seems that Asus boards have had issues with that since the start, and although I do not know for sure where it is at currently, there are a lot of people who choose to uninstall the EPU and AI related software. Some even disable the SpeedStep in the Bios.
    Automatically changing voltages and frequencies to save power sounds nice, but is not when it affects the system stability. You board has the EPU-6 engine, which can change the CPU, video card, memory, hard disk, chipset and fan speed.
    Try setting everything to a fixed setting and uninstall the Asus software, and then see how it runs.

  21. Andybest says:

    Sorry for posting a third time just like I said (desperate)…
    I have looked in Win Event viewer and looked in Critical event type. I have 45 of these
    Source: Kernel Power
    Event ID: 63
    Number of events :45
    Hope it helps…:(

  22. Andybest says:

    If you want I can tell you what code these Bsod have. But it isn’t one specific… From 109 to 5b to 000001 to all sorts of code…but anyway I can look into archive and upload or something if it helps.
    Anticipated Thanks!

  23. Andybest says:

    Hello Mr. Anthony I find this site very interesting and i love the fact you answer to each problem…I also have a problem. It’s been 4 months now since I am trying to solve this damn problem but still I can’t fin the sollution.

    1. My PC config: intel Core 2 Quad 9550, 2.83 Ghz Asus P5QPRO, 4gb Corsair Dominator , Power Suply Chieftec 750 wats, 2 Hdd WD and Seagate, Video Card 4870 X2.
    2. Since I bought this PC 1 year ago aprox. i have been experience a lot of Bsod. :(
    3. I tryed to install different windows Vista, 7 different versions, changed the HDD tryed to reinstall but no good.

    So lets speak abouth the last month. I have installed Win 7 last tim in 15.02.2010. Imagine I allready have 49 Bsods…since :(
    I gest these Blue Screens with no reason …playing, exploring internet or even just staying in sleep mode … or just watching a movie.

    I have heard about this problems of incompatibility with ati and intel components or motherboard. I can say that my Win solve Pc issue says it’s a video hardware problem. My GPU is not broken since I tested it on different PCs. My hdd is not broken since i tryed different ones on my PC. My memory can’t be since it passes memtest and win diagnotic memory. My power suply cand know for sure but I don’t think so. All that remains is motherboard or hardware incompatibility…

    pls WHAT CAN YOU ADVICE ME Sir?….I am desperate right now:((

  24. Anthony says:

    @Todd – I have not seen that error in context of a network connection problem like you describe, but are you using wireless? If so, you could try changing the wireless connection settings. The wireless network device often allows you to change the settings, like only support the 802.11 b standard instead of a/b/g together when the router only allows b. This can help improve the quality of the connection.
    Other settings that can be changed are the power saving mode and the channel used.
    If it is really a wireless network issue, changing the settings could help.
    You have of course already checked and reinstalled the network drivers I hope?

    @Nat – First try running a memory test (memtes86) to make sure the RAM is okay. Then you can try a “sfc /scannow” command at the command prompt (with admin rights) to check and correct the Windows system files.

  25. Nat says:

    I’m recieving a Stop error of STOP:0x0000008E(0xC0000005, 0x9CA9A47C, 0x8DE13B8C, 0x00000000). And I dont know want to do. At the moment I’m in safe mode with networking at can’t go on normal mode because of BSOD.

    Thanks for the help.

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