How to Fix Blue Screen Errors

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874 Responses

  1. Natalie says:

    I am encountering the “IRQL_NOT_LESS_OR_EQUAL” error on my Dell laptop. I read above this is usually a driver problem. I tried both Startup repair and System Restore, to no avail. I don’t THINK any drivers were updated recently. How do I find out? It works in safe mode, but trying to run it in normal mode always gets me a BSOD, which will only remain on the screen for a few seconds before it automatically reboots. I think it’s possible it may have been damaged when I turned it on, immediately went to plug it in but hit power instead on accident, it turned off, then I very quickly turned it back on. That’s when this started. What could I have done? Man I wish I hadn’t done that…. Ever have one of those moments you think “I really, REALLY wish I could go back in time for a minute”. That’s me.
    Thanks for the help and for this site!
    Natalie

  2. Kyle says:

    I am having the same problem as frank, unmountable boot volume. I put in the recovery CD and I press R to repair, the computer goes to another screen and it says examining… at the bottom but at that point it just freezes and doesn’t ever start the repair or bring up the prompts. Any suggestions?

  3. Anthony says:

    @razzal – The .NET framework should not be causing such problems, and the update to 3.5 is also fine. Actually the .NET framework is already integrated with Windows 7.
    The HDD should also not cause these errors as long as the necessary drivers are installed for your SATA controller (assuming it is SATA). Seems to me like you had a problem with your startup files, it could even be a bot sector virus.
    There is no problem in trying Windows 7, just check the compatibility of your PC hardware first.

    @Reneata – Stop error 0x00000024 is indeed a serious error with your hard disk. If your system has no CD< you will also not be able to install Windows again when you insert a new HDD. You have two options:
    1) put the HDD in a different computer and repair it there, then put it back.
    2) use a bootable external USB disk (or large USB memory stick) with Windows on it and repair the disk after you boot from that.
    In either case, start with a simple "chkdsk /r" command.

  4. Reneata says:

    ?Stop 0×00000024 NTFS_FILE_SYSTEM this is my error message ive tried F8 and safe mode and nothign is workign and my laptop has no cd drive so i cant reinstall windows should i replace the hard drive then?

  5. razzal says:

    Hi all.
    Just received the BSOD with about 3 errors that are;- win32k.sys
    ntoskrnl.exe
    hal.dll
    I’m not sure but i think it all started after i installed sketchup pro. while installing that software, it asked me about installing MS net-frame 2. All went fine, then the next day MS update showed that i should update net-frame to 3 plus some others so i did and letter, bum! i started getting those errors.
    I first thought that it might be my new 2tb HDD so i changed it to my old 1tb and installed a fresh new windows xp, while installing the drives for the pc parts i plug in my usb stick to download some drives and as i unplugged the usb stick, i got an other error, so i’m thinking its now not the HDD thats giving the problem but the usb internal card.

    What i would really want to know is, can windows 7 over come these errors?

    Thanks.

  6. Anthony says:

    @bevan – If you cannot boot in Safe Mode and the Last Known Good Configuration also does not work, you will need a Windows setup disc or Recovery CD. When you boot from that, you can try to repair or recover Windows.

    @kelly – Are you running any Symantec software? If that is the case, stop error 0x00000020 can be caused by the symevent.sys driver file. Please see the Microsoft knowledge base article on that.

    @Dav e Van Saun – I am not familiar with that error message. But from the description of your problems, you might want to consider reinstalling Windows XP altogether.

  7. Dav e Van Saun says:

    Had a blue screen – got the computer back for a week.
    Kept getting Trojan error messages from McAfee.
    McAfee asked to do a bunch of checks and updates and asked me to reboot. Ever since I can not get past a blue screen.
    It opens the XP Windows page and then goes dark and a blue screen comes up and then the PC turns off and a new Blue screen comes up with fatal error Message oxc0000034. I can not get into safe mode it just bypasses it and attempts a normal boot. All testing done through the f12 log in say that all of my systems Pass. Any ideas?

  8. kelly says:

    I’m getting hit with

    KERNEL_APC_PENDING_DURING_EXIT

    Technical info

    STOP: 0x00000020 (0x00000000, 0x0000FFFF, 0x00000001)

    It’s fine in safe mode but if I start up normally I get the blue screen after five minutes.
    help! Thanks in advance

  9. bevan says:

    hi i have the bsod on my pc the windows logo shows and flashes blue for 1 sec and reboots for no reason so i cant read the stop code. Im using my laptop. safe mode dosent work. if it helps my pc is a NTFS file system that has windows xp on it . what caused this was because i downloaded a game rom because im a gamer and it had bsod when i came back. please help if you guys can help.thanks

  10. Anthony says:

    @George – Stop error 0x000000D1 is a IRQL_NOT_LESS_OR_EQUAL error. From the past I know that in most cases this is caused by a driver problem. You are running Windows 7, right? Did you update any drivers?

    @Jay – Stop error 0x00000024 is a problem with your NTFS file system. Could be the ntfs.sys, but can just as well be a disk corruption. You will need a recovery disk or Windows setup disk to boot. Then use the recovery console to check the disk. You can use a number of disk commands to check and fix your disk in the recovery console.

  11. Jay says:

    Hi

    Ive encountered the BSOD and this is the message that comes up:

    A problem has been detected and windows has been shut down to prevent damage to your computer.

    If this the first time youve seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

    Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

    Technical information:

    *** STOP: 0x00000024 (0x00190203, 0x833D78C8, 0x C0000102, 0x00000000)

    That’s all it says on the BSOD. I have tried restarting it on all modes, but it takes me back to this screen. I dont know what to do.

    Can anyone please help? Cheers

  12. George says:

    any 1 kno wat this error means Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: d1
    BCP1: 008611A8
    BCP2: 00000005
    BCP3: 00000001
    BCP4: 9103A6BA
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump81110-53555-01.dmp
    C:\Users\George\AppData\Local\Temp\WER-118545-0.sysdata.xml

  13. Anthony says:

    @MG – If F8 for Safe Mode still works, you can try running the “SFC /SCANNOW” command at the command prompt. If not, you can indeed use the recovery CD to boot from. Did you try inserting it and restarting the PC? You might need to press a key during boot to make sure the CD is used for booting. Also check if your BIOS is configured to boot from CD first.

    @mustafa – Dust can certainly cause temperature problems and result in a blue screen error. But what is the error code?

    @Anthony – In Safe Mode you can troubleshoot the problem. Also try running the “SFC /SCANNOW” command to check and repair Windows system files. A check disk is also a good idea, “chkdsk /r”. And have a look at the Device Manager to see if there are any device problems.

    @Matthew – The automatic restart is how Windows is configured by default. You can change that in the System option of the Control Panel. If last know good configuration does not work, how about the Safe Mode?

  14. Matthew says:

    My problem is pretty much the same as Thelma’s. it was fine, i had been on it earlier today, and then i tried to go back on it, and it says that the computer has endured a problem. When i click last know configuration, it looks like it’s going to load, then the BSOD flashes on (not giving chance to see it) then my computer restarts itself. I’m confused.

  15. Anthony says:

    My pc has the kernal_stack_inpage_error stop error and since then, it only boots up in safe mode. It doesn’t give me the option to boot up normally. How can I resolve this “BSOD” and get everything back on track?

  16. mustafa says:

    its my first time to encounter BSOD. It display a message talking about any newly installed software or hardware.can you please help me and can dust cause it?

  17. MG says:

    I got the same blue screen virus pls help me with this.This is what it shows me when ever i turn on my toshiba laptop mentioned below:If this is the first time you’ve seen these stop error screen. Restart your computer. If this screen appears again. Follow these steps:

    Check to make sure any new hardware or software is properly installed. If this is a new installation ask your hardware or software manufacturer for any windows updates you might need.

    If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as catching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.
    1 day ago

    This is what it shows me when i start my window normalyy or whether i use safe mode pls helpp me i am really worried abt this the Stop code is STOP:0x0000007E (0xC0000005, 0x84458963, 0xF7A718AC, 0xf7A715A8)

    I also have this recovery cd for this but i don’t know how to boot it

  18. Sean says:

    kevin you could try reading a few posts above.

    unmountable boot volume is repiared by popping in your windows disk, going to repair windows, and typing in chkdsk c:\ /r and then chkdsk c:\ /f after the /r finishes.

  19. Kevin says:

    me too i got the same problem.. the blue screen of death code UNMOUNTABLE_BOOT_VOLUME.. What am i suppose to do on how to fix this problem. what are the options that 100%percent fully fix this problem? please give me all 100percent option and advices.. thank you in advance.. i appreciate your advices.

    -sorry for my bad english

  20. Anthony says:

    @Thelma – The only thing left to try is to use the F8 key again, and then try the option “Last Good Known Configuration” instead of the Safe Mode.
    If that does not work, you will need a recovery CD or Windows setup CD to boot from and repair Windows.

  21. Thelma says:

    Alright, I had to hold the F8 key down and it finally got me somewhere. I tried to boot it up in Save Mode, but just when it looks like it’s going to load, it goes back to the BSOD. What do I do now? I don’t know how to get past it and I’ve even tried playing around with it but I get nowhere. I can’t load, unload, delete or do anything because of this blue screen. Windows just won’t load anything for any reason. I’m getting very frustrated with this. What can I do now?
    Thanks for you help, by the way.

  22. Anthony says:

    @frank – You will a Windows Setup or Recovery CD to boot from. Then you can try what Sean suggest, or try the “fixboot” ann “fixmbr” commands.

    @Sean – Don’t worry, the comment from rcmichelle is gone already. Although comments are open for everyone to contribute and help, I obviously do check to prevent such comments… ;)

  23. Sean says:

    rcmichelle has the wrong answer. i wouldnt trust that site anyway.

    unmountable boot volume is repiared by popping in your windows disk, going to repair windows, and typing in chkdsk c:\ /r and then chkdsk c:\ /f after the /r finishes.

  24. ahamed says:

    frank it turned out that with that error code my hard drive was shot, hence unable to boot. So I had to put a new HD and that’s where I am writing from. Good luck. I lost evrything on my old drive. That’s life.

  25. frank says:

    got blue screen of death … cant get on safe mode … stop code is … 0x000000ED(0x86F70900,0XC0000006,OX00000000,0X00000000)and the error code is …UNMOUNTABLE_BOOT_VOLUME tried to follow ways off the internet but getting nowere !!

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