How to Fix Blue Screen Errors

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874 Responses

  1. Sean says:

    i forgot to mention that i cant do a system restore anymore- it comes up with a message saying that somebody turned it off

  2. Sean says:

    Hi anthony i was curious if you could help me.

    my blue screen of doom is the one that is in the screenshot at the beginning of the article

    i did go in the bios and try switching it and defaulting it and it did work for about 15 minutes and then boom it bsod’d again

    and it keeps on doing it. i cannot run the computer for mmore than 5 minutes without getting yet another blue screen.

    i’m thinking a complete reinsall of the OS will do this. or am i going to have to invest in a new computer.

  3. Neil says:

    Anthony – I have tried different hard drives, same result = blue screen. I have used military of defence program to wipe the HD’s so I am happy all partitions etc are now gone. I used chkdsk/r to check all HD’s and got no errors. I tried something else. I got hold of a vista disc, tried booting from it and installed updated vista sata controller drivers and got the following blue screen
    Worker_Thread_Return_at_Bad_IRQL
    Stop: 0x000000E1 (0x888070A1, Ox00000002, 0x00000000, 0x8892D260)

    Does that new error point in a new direction?

  4. Anthony says:

    @Neil – One option I see as possible is a boot sector virus. Did you really boot from a virus-free Windows CD when you reinstalled? If so, make sure to do a full NTFS format, not a quick format. I would even suggest you remove the existing partitions and recreate new ones.
    Apart from that your problems really point at a problem with the HD indeed. Did you do a full CHKDSK /R to check for bad sectors? If possible, try using a different HD as your system disk.

  5. Neil says:

    This is a really useful site – thanks. Unfortunately I too am having blue screen error. I tried to restart my pc while back and got an error ntoskrnl.exe missing. When I tried to boot into recovery disc I got a blue screen. I used a windows slipstream to get into my harddrive and found that every file in windows/system32 beginning with “m” to “z” had been deleted. I replaced all files and tried to reboot. Ntoskrnl error was gone but now instead I got blue screen again. Did memory test and found one suspect dodgy stick of Ram which I removed – still blue screen. Backed up my HD using slipstream and wiped the HD and tried reinstalling windows. Still I get a Blue screen. Finally reset Bios to factory settings and still get the same Blue Screen error. The error states ***stop: 0x0000007B (0xF78D663C, 0XC0000034, 0X00000000, 0X00000000). It must be hardware problem as HD is now wiped but that doesn’t explain the System 32 folder being semi deleted. Has me totally stumped. Any help appreciated.

  6. Jesse Cooper says:

    Thanks a lot.
    I’ll look into it and see what I can unearth! It won’t be so bad if it’s a memory chip as that’s easily replaced. Hopefully I wont have to mess around with the bios.

  7. Anthony says:

    @Jesse Cooper – Error 8E that you are reporting means a not handled kernel level exception error. Combined with the 1st parameter, the c0000005, this most likely is due to a memory error.
    There are a few things you can try:
    – a memory test (RAM), using a program like memtest86
    – load the default bios settings (or check if any memory options like memory caching are active and disable them)
    – update the bios to the latest version

    The printer and printer driver should not be the problem, especially since you use the same on other systems.

    There is one more option, which is a virus, but that would not be the cause if you run up to date antivirus software.

  8. Jesse Cooper says:

    Hello, thanks for your website!
    I get a BSOD error when trying to print to an HP network print adapter. It works fine on all other machines though.
    The error code is 1000008e parameter1 c0000005, parameter2 ba93dcc4, parameter3 acd8aad8, parameter4 00000000
    Event Category(102) Event ID:1003
    I have tried to uninstall and reinstall the network print adapter software twice, but that hasn’t worked. Any other ideas, or will I be forced to use another printer =:( ?
    Thank you

  9. Anthony says:

    @Deborah – If you can not even partition or format the drive, there is certainly something wrong with the hard disk or its setup. If it is a new disk as you say, I would take it back and have it replaced or have them test and format it for you.

  10. Deborah says:

    Hello, I have a BSOD error Machine_Check_Exception stop:0x0000009c (ox00000000,0x808855F0,0xA2000000,0x84010400) won’t let me partition the hard drive so I can’t load winXP. I am on a laptop. My hard drive is 160GB my memory is 1GB. Tried chdsk/P and R – say I have bad sectors unrepairable only does 50% of hard drive then freezes. By the way this is a new hard drive. Can anyone help me. Thanks

  11. Michael says:

    I finally fixed my blue screen problem with your great information. Thanks it was a terrific help.

    Michael

  12. Anthony says:

    @Alberto – Try loading the default bios settings.
    Another option to try is to disable the hardware acceleration of the video card.
    Did you see any file name on the blue screen (xxxx.sys or something)?

  13. Alberto says:

    “but i couldn’t because i cant connect to the internet in the safe mode so i couldn’t update the drivers.” What i mean by this is that i couldn’t update the drivers because i cant connect to the internet in safe mode even thought i put safe mode with network. Also, i did try the registry fix like Reg cure.

  14. Alberto says:

    Hi there, i tried doing several things in fixing my blue screen of death but none worked. I tried the spy ware in safe mode but that didn’t work, but i couldn’t because i cant connect to the internet in the safe mode so i couldn’t update the drivers. Anyways my error says only this:

    Stop:0x0000008E (0xc0000005, 0x00000000, 0xA018CA48, 0x00000000)

    If anyone can help me i would really appreciate it.

  15. Anthony says:

    @amir – viaudio.sys is a driver file for a Via Technologies PCS audio device and yes, it can stop a game from running and restart your PC.
    Try the Via website for an updated driver.

  16. amir says:

    What causes viaudio.sys error? And does a sound driver can stop running a game & restart Win???!!!! ((( I ran sfc /scannow some days ago does it depend on my problem??? thx.

  17. Anthony says:

    @ adhi darmawan – I am not sure Alcohol 120% is compatible with Vista. Try MagicDisc instead, that I know works for sure.
    But these tools use virtual drivers to simulate a drive when mounting an image, so there is probably where your friends system now fails. Did you try starting in Safe Mode (F8 during boot) and then uninstall Alcohol 120%?

    @amir – stop error 0x0000007E is related to the Via audio driver in your case. You should try updating the driver or uninstalling and reinstalling it in the Device Manager.

  18. amir says:

    My problem is 0*0000007E Viaudios.sys how can i solve it?
    When i want to run games it reboot after BSOD.

  19. adhi darmawan says:

    Hi, sorry for intruding…
    I tried to install alcohol 120% to my friend’s vista and now it’s look like something is broken… still it’s said that is when BSOD occurred it said something like dumping data or kinda like that and keep looping when the windows started so I can’t uninstall the apps and stuck there doing nothing… (T_T) please help me!!!

  20. Anthony says:

    @LaptopUser – Thx for sharing. a broken power supply will give you very random BSOD errors indeed.

    @tammy – If you can not start the computer with the setup disk, then the cause of your stop error c0000218 is most likely not a corrupt registry, but some hardware problem. If you have changed anything on the computer recently, try changing it back (like adding external devices, adding memory, etc.).
    Are you sure the computer is starting from the CD/DVD? You can check the Bios setup to make sure that is the case. Press F2 during startup to get into the Bios and then check the startup or boot settings. You can define the sequence of boot devices, and need to make sure the CD/DVD drive is the first in the list.

    If all this does not work, I’d suggest you bring the PC to a repair shop, as most likely a component is defect.

  21. tammy says:

    My daughters computer has the blue screen of death error stop:c0000218 registry file failure. we tried the f8 during reboot and it returns to blue screen. We also tried to restart with the disks and still back to blue screen. Please help!

  22. LaptopUser says:

    I have a problem that made BSOD by Power Supply Broke. Someday ago, while I had used my PC perfectly, after I booted my comp it appeared BSOD but I could not found the source of this problem. I tried to reinstall windows, clean RAM and cards, reset bios but BSOD hadn’t be disappeard. I’m very tired to fix my computer. I asked my friend , he suggested me to change power supply and that’s resolve my problem.

  23. Anthony says:

    @Andy – Hope it works! And yes, I do expect that the BSOD errors would be gone if you revert back to XP.

  24. Andy says:

    Hi Anthony,
    Thanks for the reply :) ill try downloading the omega drivers and ill give it a go. But just another question.. from what you said previously about Nvidia drivers clashing with Vista/Windows 7, does that mean that if i reformat my laptop back to windows XP, it will be fine? or do you think it is hardware issues thats causing my BSOD?
    Cheers,
    Andy.

  25. Anthony says:

    @stanly – If you have seemingly random blue screen errors like that and have even reinstalled Windows already, it is probably faulty hardware or a hardware configuration problem (could even be caused by timing issues and temperature).
    First try loading the default bios settings, so the motherboard setup is standard.
    Also test your RAM with memtest86 to make sure the memory modules are not defective.
    The internet connection would not cause such errors, unless you have problems with your network controller.
    I am assuming here that you have a firewall active and are running antivirus software… coz a virus could also cause this.

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