How to Fix Blue Screen Errors

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874 Responses

  1. Alex says:

    Yeah, I loaded the default settings in the BIOS and tried reinstalling windows and still got the same problem. Also, I tried pressing F9 for the recovery on the computer but when I press that, it just resets the computer and shows the logo again so that didn’t work either. Tried going into safe mode and still got the screen. Tried the test for RAM and said it was fine, not to mention I replaced it as well. Starting to think it’s the CPU that’s screwed up.

  2. Anthony says:

    @Alex – One thing you could still try is to load the default BIOS settings in the BIOS.
    Also try completely removing the power for a few minutes.

    @Marilyng – I hope you did not install a virus ;)
    But did you try uninstalling the software you just installed?
    A virus can be checked with an updated antivirus program (there are plenty of free programs, like AVG, but I use Avira).

  3. Alex says:

    Yeah, I tried that and I switched the RAM modules so I know the RAM isn’t the problem. Looked online and it says it’s the CPU or the Network card but when I log on the computer, in Safe Mode, I still get the blue screen…

  4. Marilyng says:

    Hey evertime I even start my computer the blue screen of death comes on. I think it might be because I installed a new anti virus in the computer. Or maybe it’s a virus. I would really appreciate it if you could help me.

  5. Anthony says:

    @Alex – If you did a fresh install of Windows 7 and the stop error 0x0000000A comes up right away when logging in, it is most likely a driver issue or a RAM issue.
    Try booting in Safe Mode and see if that works. The video driver and network driver are not loaded there, so if that works, one of those could be it.
    But to me it would be more likely a RAM issue. Try using memtest86 to run a full RAM test.

  6. Alex says:

    What if I get the Stop 0x0000000A IRQL_NOT_LESS_OR_EQUAL
    screen and at the bottom it says to contact your system administrator or a technical group for further assistance? Is that something that can’t be fixed or what? What causes it? I reinstalled W7 HP and as soon as I it boots into the OS, it crashes and I get the same BSOD.

  7. Anthony says:

    @Deena – You can try rolling back the driver on the wireless network connection in the Device Manager (maybe a recent update caused this problem).
    Another thing to try is to (re)install the original wireless network driver. This would normally be available on the original CD that came with the system (or you can create it from the factory installation in a menu option).

    But if this was not the case before, it would be best if you can figure out what changed, because that way you can prevent it happens again once you get it fixed.

  8. Deena says:

    I got the blue screen when I tried to access my wireless for web access. Same spot each time. But as long as I dont attempt to open the web I can use it for everything else. How do I fix this if I cant access the web? grrr

  9. Anthony says:

    @Louis – If the video driver software shows in the Control Panel->Uninstall option, then you can try that. If not, try uninstalling the video device and select the option to remove the driver files.

    @Paul – Hard disk or NTFS problems causing a BSOD generally require that a chkdsk or fixmbr command is executed from the recovery console. That means you need to boot from a CD or DVD and then select the recovery or repair option in the setup, which should give you the command prompt where you can execute those commands.

  10. Paul says:

    Hi, i got this bsod message?
    Stop 0×00000024
    along with a lot of other reasons wy this happened after a power cut.
    below this error was,
    0x00190203
    0x89befa98
    0xc0000102
    0x00000000
    from what i understand so far it’s a NTFS problem, how can i recover from this.
    Thank you all

  11. Louis says:

    Every time I starting safe mode it tells me to restart because it cannot install during safe mode.

    I have a pj ute of my blue screen and it isn’t changing, I just don’t know what info is shown.

    How can I uninstall my video drivers

  12. Anthony says:

    @Louis – If you start in Safe Mode, you can go to the Control Panel-> System and configure the system not to automatically reboot on system errors. That way you might be able to read the actual error on the blue screen when it happens.
    But since you mention the issues with the monitor and the resolution, you can also try changing the display settings to be default VGA (640×480) or SVGA (800×600) and set the color depth to 8 or 16 bit. That way you are certain that any monitor should be able to handle that resolution when starting in regular mode.
    If that does not work in Safe Mode, try uninstalling the video driver, so that Windows will have to default to the standard VGA driver in regular mode. If that works, you can start changing it again and find the cause.

  13. Louis says:

    Any ideas?

  14. Louis says:

    @Anthony If I start in regular mode, or last known configuration, it will go half way through the screen where it says loading windows, then the blue screen pops up
    I cannot copy a pic to this but if u give me ur email I can send it to u… I pressed f12 and went to system symptoms, tested for fan, blue screen shutdowns and video corruption(not one of the tests in video corruption passed), and it told me my monitor cannot handle the graphics my computer can produce( but I have been using this monitor for more than 5 months

  15. Anthony says:

    @Tim – The stop 0x0000008E error means that there was a problem in the kernel mode, and in combination with the SCSIPORT.SYS filename, that indicates there is a problem with the SCSI driver. This is a hard disk controller driver.
    Most end-user systems don’t use SCSI disks, they are commonly used in servers and RAID configurations.
    But it is also possible to use other devices, like CD/DVD drives on SCSI interfaces.
    Did this error happen only once? If it is happening more often, you should try to identify what changed, or what task you are performing when it happens. Reinstalling the SCSI drivers is always an option, but if something else changed on the system, it could also be a conflict with a new driver.

    @alex – Yes, windbg takes a little time to get used to. Once installed, you might need to load additional symbol files depending on the operating system.
    But basically, the primary steps are to start WinDbg from the Start menu, and in the application select Open Crashdump (Ctrl+D). That should result in showing you the analysis (takes a moment to process).

    @Louis – The only options I see is to:
    – recover the original Windows version using a system recovery (if available).
    – start the Windows installation from a setup CD or DVD.
    What happens when you do not start in Safe Mode btw? What does the blue screen show?

  16. Louis says:

    I got the blue screen of death and I haven’t been able to turn my comp on in safe mode because was downloading windows 7 and it tells me I cant install in safe mode so I have to restart, vie taken out the windows disk and vie tried using different versions of safe mode…help please

  17. alex says:

    @Anthony thank you for replying, i have not updated any drivers or hardware, i installed windbg but i have no idea how to use it. :(

  18. Anthony says:

    @alex – Stop error 0x0000000A is a IRQL_NOT_LESS_OR_EQUAL error, which is often caused by device drivers. Is there a .SYS file name listed on the blue screen when it shows?
    It is also possible to open the minidump file with windbg, but you need to install that first. Once you open it with that, you can also see the file that is likely causing the error.
    Did you change hardware, or update a driver when this error started happening?

  19. Tim says:

    Blue screen issue…can someone give me some help?? Computer boots up but goes to BSOD within 1 minute of startup. Here is the BSOD codes…

    ***STOP: 0x0000008E (0xC0000005, 0xF749A457, 0xF78CE48C, 0x00000000)

    ***SCSIPORT.SYS – Address F749A457 base at F749A000, Datestamp 41107b4b

    ?????????? really need some help…

  20. alex says:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 2057

    Additional information about the problem:
    BCCode: a
    BCP1: B6EB0848
    BCP2: 00000002
    BCP3: 00000001
    BCP4: 82A508DC
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump42607-33852-01.dmp
    C:\Users\Administrator\AppData\Local\Temp\WER-73694-0.sysdata.xml

    i have windows 7 and this is what it says when i turn my laptop back on from a blue screen

  21. Anthony says:

    @Peng – WoW has been causing problems like bsod for many people. Make sure you try the latest version, and update the video and sound drivers. Depending on your Windows version, you could also have a look at the DirectX configuration.

    @Omar – Thanks for sharing your experiences. Problems with the hard disk and boot issues can indeed often be solved with the commands you mentioned. Especially Stop 0x0000007B INACCESSIBLE_BOOT_DEVICE can be caused by a corrupt boot section on the disk.

  22. Omar says:

    I had the same problem and I finaly fixed it follow my steps .you can fix this problem by booting from your windows repair disc and go to command prompt and type:
    “bootrec.exe /fixmbr” and hit enter
    “bootrec.exe /fixboot” and hit enter.

    I hope it worked for you.
    GooD LucK

  23. Peng says:

    So after reading up many solutions on how to solve blue screens, I rebooted my whole computer because nothing seemed to work. I reinstalled one of my game which is WoW and I think that seems to be causing the problem. Not too sure. Before I rebooted my whole computer, every time I would get on WoW, blue screen would pop up every few minutes. But if I was to just go on the internet, nothing would happen. Well I stumbled onto this page and tried doing some stuff that you said could resolve the blue screen. So lets hope this works.

  24. Anthony says:

    @paraskevas – If blue screen errors happen randomly and with different error codes, it is often caused by memory (RAM) errors. Try booting in Safe Mode if that works and run a memory test. You can also use memtest86 to create a boot image for a memory test.
    And make sure you try the default BIOS options, to ensure the default system clock timing is used.

  25. paraskevas says:

    guys really i’m getting very tired with this story every time bsod and bsod and when it appears it has every time a diferent error code what can i do? :( my screen its freezing it crashes every time and a lot more things help!!!!!!!!!!!!!!!!!

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