How to Repair Your Computer

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2 Responses

  1. Anthony says:

    @Orlando – I am not familiar with this HP error message, but I agree that you probably had (or still have) a serious virus. Considering the factory restore, it could be a boot sector virus, which might not be resolved by the factory restore option.
    Best thing to do is to do a clean boot from an installation CD/DVD and do a full disk format before reinstalling. If you can still access the recovery options, you might be able to create Windows installation CD’s from there, otherwise you’ll need to get them from HP.

  2. Orlando says:

    Hello there —

    I don’t know if this problem is PC Error, Repair, or both so I will just put it here for now. Today I was using my old computer (which is an HP Pavillion using Windows XP) when out of nowhere I get a little notification bubble on the bottom right hand of the screen saying “Windows has detected this computer infected” and a “fake” AntiLive scan began “scanning” my computer. I knew this was fake because I had no idea what AntiLive was, so I decided to restart my computer but after I did that I got that message again, only that time it would not let me access anything whatsoever. I couldn’t open the task manager, it would say it was infected. I couldn’t open IE it would say it was infected. Anything I tried to open a box would appear and say the file name was infected, so I immedietely figured I had a virus, a very bad virus on my computer. I don’t know how in the world it got on there, but it made its way very quickly and did some damage.

    I decided my only resort would be to do a factory reset to get rid of the virus since I basically could not access my anti virus or anything else for that matter. I rebooted the computer, pressed F11 and awaited for the HP Recovery menu to appear. Once that was done, I went through with the restoration process and then once it was done it told me to restart my computer to finish. After rebooting and waiting, the Windows XP loading sign came on, only to show a random pop up message that read this: “Your system has detected a configuration error. Please report this error to Customer Care using the phone number found in the warranty and support guide that came with your pc. Unless corrected, this error will prevent your pc from operating properly. Turn off your pc by pressing and holding the power button. After a few second your pc will automatically turn off. (Code Purple)”

    I don’t know what this message means, nor do I have the number to call customer care or the guide that came with the computer because that computer is a few years old. It will not let me proceed beyond that message, is there anything I can do to fix this problem? Any help would be much appreciated!

    Thank you.

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